Our Client operates a busy, vibrant call centre environment with over 300 agents working a combination of inbound and outbound communication streams. Due to significant growth they currently seek a Resource Planner to support the operations team.
Day to day you will looking at agent schedules, timetables, and ensuring the resource plan is optimised to specific campaign requirements. You will be creating forecasts and co-ordinating agents. You will be required to work closely with Senior Management teams and give consistent messaging as to issues and opportunities across teams. You will monitor KPIs and campaign success metrics and ensure stakeholders are aware of progress.
The ideal candidate will have outstanding organisational and analytical skills, incredible communication and superb understand of Microsoft applications. Of more importance is a can-do attitude and a positive mindset in tackling everyday resource issues.
A salary of £10.90 to £11.50 per hour is provided. For further information please apply below.
|Salary||£10.90-£11.50 per hour|